How do I get back in after my Self-Exclusion period ends?

Only after the Self-Exclusion period has fully ended can you contact the kk99 Support Team via Live Chat or at support@kk99.ws to make a request. Our team will verify your identity and reactivate your account. Accounts cannot be reopened automatically before the period is over.

🛡️ 21+ Only • kk99

kk99 Responsible Gaming

Gaming should be entertainment only. Find self-control tools, protection options, and our support resources here.

Gaming should be fun — nothing more

At kk99, the health and well-being of our players and their families is always a priority. Online gaming can be an enjoyable form of entertainment, but playing without limits or losing control of spending can cause real harm.

That is why kk99 lets every player set their own limits and creates a responsible environment. Whenever you feel you need to take care of yourself, we are here to help.

Gaming should be a form of entertainment. It is not a way to solve financial problems or a way out of difficulty. kk99 believes that understanding this and playing with a clear head is the best approach for every player in Myanmar.

21+ Age Requirement

Playing under the age of 21 is strictly prohibited

The kk99 platform is for players aged 21 and above only. You must provide your correct age when registering. Providing false information may result in account closure and cancellation of bonuses.

If you suspect a family member or friend under the age of 21 is playing, please notify our Support team immediately. You can reach us in Burmese 24/7 via Live Chat.

Self-Control Tools

kk99 provides every player with a range of tools to help protect their lifestyle. You can use these tools at any time as shown below.

Deposit Limit

You can set a daily, weekly, or monthly deposit limit as you choose. This helps you stay within your budget while playing.

Time-Out

When you need a full break, you can set a Time-Out period from 24 hours up to 6 weeks to pause all gaming activity.

Self-Exclusion

If you want to stay away from gambling for a longer period, you can choose Self-Exclusion. Your account will only be reopened after the set period has ended.

Gaming History

You can check your gaming records and deposit / withdrawal history at any time to review your own patterns.

Loss Limit

You can set a maximum amount you are allowed to lose per week or per month in advance. Once the limit is reached, your gaming will stop automatically.

24/7 Support

If any issue arises, you can reach us any time through our 24/7 Live Chat (Myanmar language) or at [email protected].

Signs that may indicate a problem

If you frequently experience any of the following situations, it may be a sign that a gambling problem is developing —

Losing track of time without realising it while playing
Continuing to play to chase losses without thinking it through
Increasing conflicts with family over money
Having to borrow money to fund your gaming
Lying to hide the fact that you are gambling
Feeling irritable or angry on days when gaming does not go well
Repeatedly going over your budget limit even though one has been set

How to get help

Reaching out to us is not a weakness — it takes courage, and it shows that you are looking after yourself.

Open Live Chat

Open Live Chat on the kk99 platform and contact our Support Team in Myanmar language, available 24/7.

Request a Tool

You can request a Deposit Limit, Time-Out, or Self-Exclusion to be set for you right away.

Send an Email

For non-urgent matters, you can write to [email protected] at any time with your questions.

How to set Deposit and Loss Limits

On the kk99 platform, players can set a deposit limit directly from Account Settings to protect their budget. The limit takes effect immediately after it is set. If you want to increase it, you will need to wait 7 days before the change applies — this cooling-off period protects players from acting on impulse. Reducing a limit, however, takes effect immediately.

A Time-Out period can be set from 24 hours up to 6 weeks. During that period, both deposits and gaming will be blocked. You can reopen your account yourself only after the period ends. For Self-Exclusion, you can choose a longer period (6 months, 1 year, or permanent), and once the period ends, changes can only be made through Support.

Time-Out Period

24 hours / 48 hours / 1 week / 2 weeks / 4 weeks / 6 weeks — your account will reopen automatically when the period ends.

Self-Exclusion Period

6 months / 1 year / 5 years / Permanent — your account can only be reopened through Support after the period ends.

Contact us if you have a gambling problem

kk99 Support Team

For anything — setting a limit, requesting Self-Exclusion, or just wanting to talk about a gambling issue — we are here 24/7 in Myanmar language.

24/7 Live Chat (Myanmar language)

[email protected]

Balance your life with healthy entertainment

Play responsibly and keep enjoying kk99 games at your own pace.

Responsible Gambling Quick Answers

Log in to your kk99 account, go to Account Settings, and select "Responsible Gaming" or the deposit limit section. Set your daily, weekly, or monthly limit as you prefer and click Save. It takes effect immediately. Increasing a limit requires a 7-day waiting period; decreasing it takes effect immediately.

Only after the Self-Exclusion period has fully ended can you contact the kk99 Support Team via Live Chat or at [email protected] to make a request. Our team will verify your identity and reactivate your account. Accounts cannot be reopened automatically before the period is over.

If you feel you are chasing losses, struggling to control how long you play, or having disputes with family over money, these may be signs that a problem is developing. If this sounds familiar, contact our Support team right away.

Change your kk99 account password to a strong one, always set a screen lock on your mobile device, and do not forget to log out after each session. If these steps are not enough, contact Support for additional protection.

During a Time-Out, both deposits and gameplay are blocked. However, you can still withdraw your remaining balance. Contact Support for help with any withdrawal. The minimum withdrawal at kk99 is 30,000 Ks, and processing normally takes 15 minutes to 2 hours.

kk99's responsible gaming tools — Deposit Limit, Time-Out, Self-Exclusion, and game history review — are all free to use. This is part of our commitment to our players.

Games you can play mindfully at kk99

As a responsible player, you can enjoy kk99 games within your own limits.